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| Privacy Notice |
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| Shipping Policy: |
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| The delivery of products in will take 2-7 business days for shipping after payment due date. |
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| Number of the business days is counted from the time we ship out from our warehouse and is based on estimation; actual delivery time may differ depending on your local delivery situation and customs issues. |
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| Domestic shipping: |
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| Within Malaysia | Postage Rate | Above 150.00 | | Local town (Klang valley) | 8.00 | free | | Perak, Penang, Kedah | 12.00 | free | | N. Sembilan, Melaka, Johor | | | | Pahang, Terengganu, Kelantan | 15.00 | free | | Sarawak & Sabah | 20.00 | 20.00 | | | | | Self collection at Shah Alam Office
at Shah Alam Office
at KLIA Airport level 5 (next to Mc Donald)
at KLIA Airport Satellite hall (AsiaFahion) | 0 | 0 | | | | |
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| International Shipping: |
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| We provide international shipment by Malaysia air parcel International shipping with lower rates for our international customers. These shipments are fully insured and tractable. Generally, because of complexity of International Shipping all shipping prices are an estimate and the actual charge will be based on pounds shipped as above when product ships or submit your pre-order shopping chart to our customers service personnel at online@myriad-group.com.my |
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| Shipping chart: |
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| International | Postage Rate | | America : USA , Canada | 120.00 | | West Europe : UK, Netherland, Belgium, Germany, France, Switzerland, Italy | 110.00 | | | | | East Europe : Austria, Spain, Russia, Hungary | 180.00 | | | | | Australia , New Zealand | 100.00 | | Middle East : Kuwait, Saudi Arab, Bahrain, UAE, EGYPT | 100.00 | | Asia : Sri Lanka , India | 80.00 | | Asia : Brunei, Indonesia, Philippine, Singapore, Taiwan, Hong Kong | 70.00 | | Asia : Japan , Korea | 80.00 |
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| Country Advisories for International Shipments : |
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| Germany: If you order vitamins or over the counter medications, please make sure your shipping address is your local pharmacy. Germany has passed a law that they may confiscate items if not delivered via your local pharmacy. Shampoo, toothpaste, non medical items can still be delivered to your local address. Some of our German customers therefore have deliveries arranged to an address in Switzerland. |
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| Brazil: Most packages to Brazil via EMS / TNT are being returned at customer expense recently due to requirements for a doctor´s note. This is even for items which before there was no such requirement (such as vitamins). As such, please use Deutsche Post shipping option and NOT FedEx if you do not have a doctor´s note or are not sure package can be delivered by EMS / TNT |
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| Denmark: Please check carefully with customs as some items have been returned. |
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| Mexico: We discourage orders to Mexico as they will require a permit for import. Please send items to relatives in U.S. if you do not have an import permit. |
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| South American Countries: Routinely experience shipment delays via Deutsche Post due to their own countries local post delays. Shipment to South American Countries such as Argentina, Brazil, Mexico, Colombia, Chile may take 4-5 weeks for delivery via Deutsche Post. Therefore, please purchase knowing that the package will be delayed or choose EMS / TNT for delivery. |
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| Japan: Each order is limited to 24 items of the same brand. Otherwise, no problems in Japan. |
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| US Air Mail : As a rule, we do not ship via US AirMail as these shipments can have variable deliveries and are not insured. However, P.O. Boxes and APO/FPO can only be sent via U.S. AirMail. While we will ship by US AirMail on the above addresses and on request, we can not guarantee delivery on the above items. Many customers feel this is an acceptable risk as the loss is about 1% of shipments for U.S. Airmail. |
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| Return / Refund Policy: |
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| Each of our item are inspected for quality before shipping so that you are 100% satisfied. nielky.com is dedicated to providing our customer with the very best service. Products NOT be eligible neither for return nor exchange, we do not accept payment refund. |
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